When your clients say kind and supportive things about you and your life’s work, it truly makes you happy that they are happy… but when they are generous enough to take the time and energy to send you those thoughts in an email or note card;
it can truly make your heart sing from the inside.
Every now and then, you get a call from someone having ‘one of those days’ and I am always thrilled when we can make it a little brighter… and this is why.
Our shipping department made a colossal mess up with an important client and I decided that it called for a special apology to smooth things over. I phoned VancouverGiftBaskets.com past 2:00 on a Thursday afternoon, and although it was going to be very tight timing, they dropped everything to put together an Abundant Appreciation Deluxe Basket to be sent out for next day delivery. By 10:00 a.m. Friday my clients were calling me to say “Awwwww you really shouldn’t have”, and “Wow what a gift basket – it puts our Christmas ones to shame!”. Thank you so much Carole and team for stepping up to answer the call, and for going way above and beyond — if yours was the kind of customer service we offered then I wouldn’t have to be sending an apology basket in the first place! We will definitely be using VancouverGiftBaskets.com in the future, for all occasions. –Melanie K.